How to Get Connected

Westpower must be satisfied that a new connection can be made safely to our network without adversely affecting the delivery of electricity to any other customer.

We must ensure that sufficient capacity exists to accommodate the increased load and that the electrical configuration will support the connection. For more detailed information please see our Distribution Code.

Other terms and conditions may also apply and additional information may be requested if required e.g. easements, consents or Capital Contribution payments.


Step One – Complete a Customer Initiated Work Request

A Customer Initiated Work Request application must be completed for all new connections, alterations and temporary connections. We appreciate as much prior notice as possible to help us meet your timing requirements. (Please supply any plans, sketches, drawings, maps, photos, load calculations, subdivision plans, easements etc that relate to the connection.)

Installation changes that are classed as alterations to supply include:

  • single phase to three-phase upgrade.
  • underground conversion.
  • any load increase / decrease.

Once your request for supply has been approved you will be sent a Network Connection Agreement. The connection agreement will provide all relevant information relating to the connection, including the newly created ICP number and a map indicating the approved connection point. The Network Connection Agreement is valid for a 6 month period, after which you may be required to re-apply for the connection if you wish to proceed.


Step Two – Energy Supply Contract with an Electricity Retailer

We need confirmation that your client has agreed to buy electricity from an electricity retailer. They will need to contact their preferred electricity retailer to set up an account before being connected. For more information refer to Electricity Retailers.  (You will be able to forward the Network Connection Agreement to the Retailer as it includes the information that they will require.)


Step Three – The Installation is Ready to be Energised

Once your client’s chosen retailer has contacted Westpower and all other requirements have been met, the connection can be energised.

When metering/inspection and associated work has been completed and the installation is ready to be energised, please email your request to along with a copy of the Network Connection Agreement, COC and ROI.  Please provide the date and time you would like the energisation to take place and we will contact you to confirm arrangements.  (Westpower will require at least 48 hours notice.)

To talk to someone about your application contact us on 03 768 9300 or email