Westpower wants to keep all contractors, customers and the public safe.

Our network is designed and maintained with safety in mind; however when some activities are carried out near our assets, power lines and cables, extra precautions are required to ensure that you’re kept safe and the integrity of our network is maintained. Also, major weather events often compromise the network in our district.

Call 0800 768 241 (anytime) to Report Damaged Network Equipment

Please help us to keep our network safe by reporting any damaged equipment, exposed cables or any damage or signs of defects that could put you or another member of the public at risk.

  • Treat all power lines as live at all times and keep everyone, especially children, well clear of the area. Never touch, move, or go near any kind of downed or hanging line – even if it looks harmless. DO NOT ASSUME that a line is just a telephone line – USE EXTREME CAUTION – it could cause serious injury or electrocution. Remember that anything touching a downed line may also be dangerous.
  • High winds can tangle power lines and make them clash together, causing bright flashes, loud noises and possibly power surges and outages. Trees may also be blown into the lines – DO NOT try to move tree limbs or other objects that are on or near the line. If an item or object is tangled in a power line call us and we’ll come and remove it. Never try to remove it yourself.
  • If you hit an underground cable call us immediately and keep people well clear of the area. Any damage to the coating or denting of an underground cable could seriously impact the integrity, or shorten its lifespan. Never cover up a damaged cable and don’t try to make repairs yourself.
  • If a car hits a pole and brings down a power line or if a line falls on a vehicle in a storm – the vehicle may be alive. The safest way to avoid electric shock is for occupants to stay in the car until help arrives and the line has been made safe. They should only try to get out if another urgent situation, such as a fire, forces them to evacuate. Any person attempting to touch or leave the vehicle could be electrocuted. If you must leave the car before help arrives, JUMP clear keeping both feet together. NEVER touch the vehicle and the ground at the same time.

If you identify any hazard relating to our assets (overhead power lines, poles, distribution transformers, etc.) please contact us on 0800 768 241 anytime or fill in the online form.